Draft: these terms are being reviewed and may change before SkipDeep opens.
Refund and Cancellation Policy
The short version: cancel any time, you keep what you paid for until the month ends, and we always fix billing mistakes.
Cancelling
The account owner can cancel any time in Billing. Your membership, your included skips and your purchased skips keep working until the end of the month you paid for, and you won't be charged again. You can rejoin later from Billing.
Refunds
We don't refund partial months, unused included skips or purchased skips, and skips have no cash value. Purchased skips stay usable if you rejoin within 90 days of your membership ending; after that they lapse.
Bulk files
When a file needs more skips than you have, we place a hold on your card for the extra rows at the extra-skip price. After the file runs we charge only the rows we matched beyond your skips, and release the rest of the hold. If a file can't be finished, every skip comes back and the whole hold is released.
Billing mistakes
If we charged you in error, tell us within 60 days and we will refund it. Email support@usleadlist.com or call (866) 711-1688.
On your statement
SkipDeep charges show as USLEADLIST on your card statement. If you don't recognize a charge, contact us before disputing it with your bank, and we will sort it out.